alarm-ringing ambulance angle2 archive arrow-down arrow-left arrow-right arrow-up at-sign baby baby2 bag binoculars book-open book2 bookmark2 bubble calendar-check calendar-empty camera2 cart chart-growth check chevron-down chevron-left chevron-right chevron-up circle-minus circle city clapboard-play clipboard-empty clipboard-text clock clock2 cloud-download cloud-windy cloud clubs cog cross crown cube youtube diamond4 diamonds drop-crossed drop2 earth ellipsis envelope-open envelope exclamation eye-dropper eye facebook file-empty fire flag2 flare foursquare gift glasses google graph hammer-wrench heart-pulse heart home instagram joystick lamp layers lifebuoy link linkedin list lock magic-wand map-marker map medal-empty menu microscope minus moon mustache-glasses paper-plane paperclip papers pen pencil pie-chart pinterest plus-circle plus power pushpin question rain reading receipt recycle reminder sad shield-check smartphone smile soccer spades speed-medium spotlights star-empty star-half star store sun-glasses sun tag telephone thumbs-down thumbs-up tree tumblr twitter user users wheelchair write yelp youtube

Warranties, Returns, and Insurance Claims

  1. Glasses Returns: Because glasses are custom made to your eyes, we generally do not refund purchases of glasses. Rather, Dr. Tennant prefers to work with patients on remaking the glasses and making the patient happy. If you have problems adapting to your new glasses, please call the office within 60 days of your appointment for a free follow-up appointment for Dr. Tennant to help you.
  2. Contact lens Returns: Unopened boxes of contacts in like new packaging are returnable within 60 days of original purchase.
  3. Insurance claims: When we verify your insurance benefits prior to your appointment, the insurance companies make a blanket statement to us: “verification of eligibility and benefits is not a guarantee of payment.” Our office will bill you on the day of your exam according to the benefits we have on hand, however you may receive a bill from us once we receive final payment from your insurance. Your understanding and prompt payment of these bills is much appreciated. As always, feel free to reach out to Brandi, the office manager, with any questions about your bills.